At Daimler Truck UK we strive to deliver the best possible customer service. Within this section you'll find contact details to help with your enquiry.
For general Mercedes-Benz enquiries please email ukenquiries@daimlertruck.com or write to:
Daimler Truck UK Limited, Unit 2, G-Park, Tongwell Street, Willen, MK15 0YS
For more specific enquiries please select from the below options or use our Dealer Locator to find your nearest Mercedes-Benz Trucks Dealer.
If you’re unhappy with your vehicle or the service you’ve received, please contact your local Truck Dealer. They are best to address your issue in the first instance and will contact us directly on your behalf.
If, after speaking with your local Truck Dealer, you feel that your issue remains unresolved, you can contact the Mercedes-Benz Trucks Customer Services team.
Tel: 008 005 777 7777
Email: cs.gbr@daimlertruck.com
Daimler Truck UK Limited
Wentworth Way
Tankersley
Barnsley
South Yorkshire
S75 3DH (J36 M1)
Daimler Truck UK Limited
Wentworth Way
Tankersley
Barnsley
South Yorkshire
S75 3DH (J36 M1)
Email us chris.j.shaw@daimlertruck.com
Visit our careers website to search for opportunities across the various main business areas. Additionally, explore the graduate, apprenticeship and industrial placements on offer.
Join our family - join our Apprenticeship Programme to train as a Parts Specialist, Customer Service Expert or Heavy Vehicle Technician.
Unlock career opportunities and grow with us. Be part of the journey driving sustainable transformation in transport!
It's simple; just contact our recruitment team site to find out more about available opportunities: daimlertruck@remit.co.uk
If you wish to register for technical support, please complete the form and return to DTUK.technical@daimlertruck.com.
You will receive a response detailing your registration number and the instructions on how to contact the Technical Support Team for guidance. Alternatively, you will receive a response outlining the reasons why your request has been declined.
Registrations are only stored for one year from 1 January to 31 December. You must re-apply annually to qualify for support in that calendar year.
Technical support is offered subject to the business meeting the minimum criteria set out in the registration form for each request and that the work is being undertaken:
Tel: 00800 5777 7777
Tel: +44 (0) 207 660 9992 (abroad)
Service24h is designed to give you complete peace of mind on the road, 24/7, 365 days a year.
For quicker assistance, please provide us with the following data:
Vehicle details (VIN and License Plate), Owner/company details, symptom description and location of the breakdown. The Service24h colleagues will contact you if further details are required.
Our UK Product Management, Sales Technical and Homologation team is available to assist with product and homologation queries across the entire range of Mercedes-Benz Truck and FUSO products.
For general enquiries email us daimlertruck.product@daimlertruck.com
Daimler Truck UK, Unit 2, G-Park, Tongwell Street, Willen, Milton Keynes, MK15 0YS
The best way to get in touch with us is to email us customerservice-DTFSUK@daimlertruck.com
In order for us to help you as quickly as possible please include the following information in your email:
· Agreement number
· Registration number
· Chassis number
You can find this information on your agreement. If you cannot find these then please provide as much other information as you can.
You can also contact us by:
Alternatively, you can contact your Financial Services Key Account Manager (where relevant)
Our opening hours are:
Monday - Friday: 8:30am - 5:00pm
Or you can write to us:
Customer Operations
Daimler Truck Finance
Daimler Truck UK, Unit 2, G-Park, Tongwell Street, Willen, Milton Keynes, MK15 0YS
For any questions about Vehicle Return Standards, damage charges and excess mileage charges.
Email us customerservice-DTFSUK@daimlertruck.com
Monday - Friday: 8:30am - 5:00pm
Email us truckconnectivity@daimlertruck.com
Daimler Truck UK, Unit 2, G-Park, Tongwell Street, Willen, Milton Keynes, MK15 0YS
Tel: 0345 127 0900
Monday to Friday 9.00am - 5.00pm
Daimler Truck UK, Unit 2, G-Park, Tongwell Street, Willen, Milton Keynes, MK15 0YS
Email us ukenquiries@daimlertruck.com
